> ## Documentation Index > Fetch the complete documentation index at: https://learn.cleftnotes.com/llms.txt > Use this file to discover all available pages before exploring further. # Terms of Service > Complete terms of service for Cleft Notes - the rules for using our service **Official Version**: The most current version of our terms of service is always available at [www.cleftnotes.com/terms](https://www.cleftnotes.com/terms). This documentation version is provided for your convenience. **Last Updated**: September 10, 2025\ **Effective**: September 10, 2025 *** ## Terms of Service - Quick Summary **The rules for using Cleft, made simple.** 📖 **Estimated reading time: 8 minutes** ### 🚀 Getting Started * **Age requirement**: 13+ with parental or bill payer's permission * **Account needed**: For full features * **Free + Paid options**: Choose what works for you ### 💳 Money Matters * **14-day refunds**: No questions asked policy * **Auto-renewal**: Via Apple App Store * **Clear billing**: We explain all costs upfront ### 📧 Communication * **Newsletter**: Opt-in during signup (easy unsubscribe) * **Essential emails**: Account updates we'll always send ### ⚖️ Legal Basics * **Your content**: You own your notes and ideas * **Our service**: We own the Cleft app and features * **Irish law**: Governs these terms * **Changes**: We'll notify you of updates ### 📞 Need Help? * **General questions**: [hello@cleftnotes.com](mailto:hello@cleftnotes.com) * **Support**: [support@cleftnotes.com](mailto:support@cleftnotes.com) For complete details, see sections below or visit [www.cleftnotes.com/terms](https://www.cleftnotes.com/terms). *** ## Terms of Service - Simple Language Version **Last updated September 10, 2025** Remember, using our services after the effective date constitutes acceptance of our new terms. Should you have any questions about these changes, we're here to answer them at [hello@cleftnotes.com](mailto:hello@cleftnotes.com). ### 1. Introduction These are **the rules** for using Cleft. We've made them easy to understand. ### 2. What Cleft Does We help you remember your ideas by writing them down when you speak. ### 3. Who Can Use Cleft You must be **13 or older with parental or bill payer's permission** to use Cleft. **What Cleft Does**: Cleft helps you record, transcribe, and organize your voice memos and notes. **Account**: If you want to use all of Cleft's features, you'll need to create an account. Make sure your account details are correct and complete. ### 4. Using Cleft Properly * Be respectful when using Cleft. * Don't do anything that could **harm Cleft or other users**. * Keep your account information safe and private. ### 5. Accounts and Your Responsibilities * **Keep Your Account Secure** * **Don't Share Your Account Details** * Your ideas and content belong to you. ### 6. Privacy and Data Use **Understanding Our Privacy Practices**: Our [Privacy Policy](/trust/privacy-policy) is a part of these Terms. It explains how we handle your data. Please make sure you read it. ### 7. Payments * Some Cleft features require payment. * We clearly explain **costs and billing times**. * We offer full refunds within **the first 14 days of purchase**. ### 8. Communications from Us When you sign up for Cleft, you opt-in to receive emails about new features and updates. You can choose not to receive these messages by opting out using this [form](https://cleftnotes.com/unsubscribe) We'll always send important and system level messages about your account. **Opting Out**: If you don't want to receive marketing messages you may follow the instructions in any of our emails. **Essential Service Messages**: Even if you opt out of marketing emails, we'll still send you important messages related to your account and our service until you delete your account. ### 9. Limitations * We try our best, but sometimes things might not work perfectly. * We're not responsible for problems we didn't cause. ### 10. Changing These Terms * We may need to update these terms sometimes. * We'll inform you when we make changes here. * Continuing to use Cleft after changes means you accept the new terms. ### 11. Links to Other Websites **Third-Party Websites**: Cleft might include links to other websites, which we don't control. **Read Their Terms**: Before using these external sites, please check their terms and privacy policies. **Our Responsibility**: We're not responsible for the content or practices of any third-party site. ### 12. Copyright Policy **Respecting Intellectual Property**: At Cleft, we respect others' intellectual property rights and expect our users to do the same. ### 13. Intellectual Property Rights **Our Ownership**: The Cleft service, including its original content, features, and functionality, is owned exclusively by Cleft and its licensors. **Your Content**: Anything you create, upload, or store using our service is yours. You keep all rights to your text, audio, and other materials. **Cleft's Rights**: Apart from your content, everything else related to the service is owned by Cleft and protected by copyright, trademark, and other laws. Our trademarks can't be used without our prior written consent. ### 14. Feedback to Us **Your Suggestions**: We're always happy to hear your ideas for improving Cleft. But remember, your feedback doesn't give you any rights to the service or the ideas you share. **Our Use of Feedback**: Any feedback you provide becomes Cleft's property. We can use and share it without owing you anything or keeping any rights for you. **Transferring Rights to Us**: By giving feedback, you're assigning to Cleft all your rights in that feedback, including intellectual property rights. ### 15. Termination **Ending Your Account**: We can end your account or stop you from accessing the service at any time, without warning, for any reason, especially if you break the Terms. ### 16. Indemnification **Your Responsibility**: If your use of Cleft, or violation of these Terms, causes legal issues, you need to cover any costs, including legal fees. This applies to you or anyone using your account. ### 17. Limitations of Liability **Our Responsibility to You**: Our legal liability to you is limited as much as the law allows. We're not responsible for indirect or special damages that might happen because of using Cleft. ### 18. Service Disclaimer **Service As Is**: We provide Cleft as it is and as available, without any kind of warranty. ### 19. Governing Law **Jurisdiction**: These Terms shall be governed by the laws of Ireland. ### 20. Changes **Amendments**: We reserve the right to modify or replace these Terms at any time, with notice provided to users on this document in section 25. ### 21. Waiver **Non-Waiver of Rights**: Just because we don't immediately enforce (or we delay in enforcing) any rights or provisions in these Terms doesn't mean we've waived those rights or provisions. **Written Waivers**: A waiver of any right or provision will be effective only if it is in writing and signed by us. **Specific Instances**: A waiver on one occasion does not imply a waiver on any other occasion. ### 22. Entire Agreement **Complete Terms**: These Terms, along with any additional terms or policies we have provided you, including our Privacy Policy, make up the entire agreement between you and Cleft. They replace any previous agreements or understandings (whether oral or written) regarding the Service. **No Other Terms**: Nothing else, including any verbal statements or representations, changes these Terms unless it's in writing and signed by both you and Cleft. ### 23. Survival **Ongoing Obligations**: Some obligations and rights in these Terms will continue even after your account is terminated or your use of the Service ends. This includes sections like 'Intellectual Property', 'Indemnification', 'Limitations of Liability', and any other provisions that by their nature should survive termination. **Long-Term Validity**: These surviving terms will remain in effect until they are fulfilled and apply to respective successors and permitted assigns. ### 24. Contact Us **General Inquiries**: For any questions or comments about the Service, or these Terms, please contact us at: * Email: [hello@cleftnotes.com](mailto:hello@cleftnotes.com) **Customer Support**: Need help with your account or have a specific problem? Reach out to our customer support team: * Support Email: [support@cleftnotes.com](mailto:support@cleftnotes.com) **Feedback and Suggestions**: We value your feedback. Please send your suggestions to: * Feedback Email: [support@cleftnotes.com](mailto:support@cleftnotes.com) ### 25. Last Updated Our terms of service is designed to keep you informed. **Current Version**: This policy is effective as of September 10, 2025. Any future changes or updates to our terms of service will be reflected on this page along with an updated effective date. ## Section 1: Getting Started with Cleft **Transform Your Voice into Notes** We help you remember your ideas by writing them down when you speak. Record, transcribe, and organize your voice memos effortlessly. **Age Requirement: 13+** You must be 13 or older with parental or bill payer's permission to use Cleft. For full features, you'll need to create an account with accurate details. **These are the basic rules for using Cleft:** ✅ Be respectful when using Cleft\ ✅ Don't do anything that could harm Cleft or other users\ ✅ Keep your account information safe and private\ ✅ No illegal activities or content\ ✅ Follow these terms and applicable laws **You're responsible for:** 🔐 **Keep Your Account Secure** - Use strong passwords, enable security features\ 🚫 **Don't Share Login Details** - Your account is for you only\ ✍️ **Your Content Belongs to You** - We don't own your notes, ideas, or recordings\ 📝 **Accurate Information** - Keep your account details up to date\ ⚠️ **Account Activity** - You're responsible for everything that happens under your account ## Section 2: Privacy & Your Data **Your privacy is fundamental to how we operate.** Our [Privacy Policy](/trust/privacy-policy) explains exactly how we handle your data. Here are the key points: * **You own your data** - notes, transcripts, audio files * **We never train AI on your content** - your thoughts stay private * **We never sell your data** - not to anyone, ever * **GDPR & CCPA compliant** - meeting the highest standards **Please read our full [Privacy Policy](/trust/privacy-policy)** - it's part of these terms and explains everything in detail. The official version is available at [www.cleftnotes.com/privacy](https://www.www.cleftnotes.com/privacy). ## Section 3: Payments & Billing **We believe in transparent pricing with no surprises.** ### What Costs Money * **Cleft Basic**: Free forever * **Cleft Plus**: Premium features require a subscription ### Billing Details * **Clear Pricing**: All costs explained upfront * **Auto-Renewal**: Through Apple App Store * **Valid Payment Info**: Required for paid features * **Apple App Store**: Handles all payment processing ### Free Trial & Refunds * **Free Trial**: Available with auto-billing after trial period * **14-Day Refunds**: No questions asked policy * **Easy Cancellation**: Cancel anytime through your App Store account ### Price Changes * **Advance Notice**: We'll notify you before any price changes * **Grandfathering**: Existing subscribers often keep current pricing ## Section 4: Communication Preferences **Stay in the Loop** When you sign up, you opt-in to receive emails about: * New features and updates * Product tips and guides * Important service announcements **Easy Opt-Out**: Unsubscribe link in every email or use this [form](https://cleftnotes.com/unsubscribe) **Important Account Info** We'll always send critical messages about: * Security alerts * Billing notifications * Service disruptions * Terms or policy changes **Note**: These continue even if you opt out of marketing emails ## Section 5: Legal Information **Your Content vs. Our Service** **You Own**: * Your notes, recordings, and transcripts * All ideas and content you create * Your account data and preferences **We Own**: * The Cleft app and all its features * Our trademarks, logos, and branding * The technology that powers the service **Copyright Respect**: We respect intellectual property rights and expect users to do the same. **Setting Realistic Expectations** **Our Commitment**: We try our best to provide excellent service **Limitations**: * Sometimes things might not work perfectly * We're not responsible for problems we didn't cause * Service provided "as-is" without warranties * Our liability is limited by applicable law **Third-Party Links**: Cleft may link to external websites we don't control. Check their terms before using them. **How We Handle Your Ideas** **We Love Feedback**: Always happy to hear ideas for improving Cleft **Important Notes**: * Feedback becomes Cleft's property for service improvement only * We don't add feedback emails to our newsletter list * Feedback doesn't give you rights to our service * We can use suggestions without compensation (but only to make Cleft better!) **When Accounts End** **You Can**: * Cancel your subscription anytime * Delete your account and data * Export your data before leaving **We Can**: * End accounts that violate these terms * Suspend service for technical or legal reasons * Usually we'll warn you first, but not always required **After Termination**: Some terms continue (like intellectual property rights) **Understanding Liability** **Your Responsibility**: * If your account use causes legal issues, you cover the costs * Keep your account secure and follow these terms * You're accountable for activity under your account **Our Responsibility**: * Provide the service as described * Protect your data according to our privacy policy * Our legal liability is limited by law * We're not liable for indirect or special damages ## Section 6: Contact & Updates **Questions About These Terms?** 📧 **General**: [hello@cleftnotes.com](mailto:hello@cleftnotes.com)\ 🛠️ **Support**: [support@cleftnotes.com](mailto:support@cleftnotes.com)\ 💡 **Feedback**: [support@cleftnotes.com](mailto:support@cleftnotes.com) We're here to help and always happy to clarify anything. **Staying Current** **Last Updated**: September 10, 2025\ **Effective Date**: September 10, 2025 **When We Update**: We'll notify you of material changes\ **How You'll Know**: Email + updated date here\ **Your Choice**: Continued use means acceptance ## Section 7: Legal Details **Irish Law Applies** These Terms are governed by the laws of Ireland. Any disputes will be resolved according to Irish legal procedures. **Complete Terms** These Terms + our Privacy Policy = our complete agreement. They replace any previous agreements about using Cleft. **Changes**: Only written, signed modifications count. Verbal promises don't change these terms. **Legal Technicalities** **Waiver**: If we don't immediately enforce something, that doesn't mean we've given up the right to enforce it later. **Survival**: Some terms continue even after your account ends (like intellectual property rights and liability limitations). ## 📄 Related Documents * **[Privacy Policy](/trust/privacy-policy)** - How we handle your data * **[Vendor Transparency](/trust/vendors)** - Who we work with * **[Trust Overview](/trust/overview)** - Our security approach **Official Versions**: [Terms of Service](https://www.cleftnotes.com/terms) | [Privacy Policy](https://www.www.cleftnotes.com/privacy) *** ## Change History For a complete history of our terms of service updates, see our [Changelog](/changelog) and filter by the "policy" tag to view all policy-related changes in context. **Current Version**: 1.5 - September 10, 2025\ **Previous Versions**: 1.3 (Sep 18, 2024), 1.2 (Jun 24, 2024), 1.1 (Feb 22, 2024), 1.0 (Dec 27, 2023) *** For the most current and legally binding version of our terms of service, please visit [www.cleftnotes.com/terms](https://www.cleftnotes.com/terms). If you have any questions about these terms, contact us at [hello@cleftnotes.com](mailto:hello@cleftnotes.com).