> ## Documentation Index
> Fetch the complete documentation index at: https://learn.cleftnotes.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Support

> Get help from the Cleft team - email support, response times, and ways to get assistance

## We're Here to Help

<Info>
  **Personal Touch**: Every support email is read by Jonathan or Justin personally. We're a small team that genuinely cares about helping you succeed with Cleft.
</Info>

<CardGroup cols={2}>
  <Card title="📧 General Support" icon="envelope" href="mailto:hello@cleftnotes.com" aria-label="Send email to general support">
    **[hello@cleftnotes.com](mailto:hello@cleftnotes.com)**

    Questions, technical issues, feature requests, or just saying hello
  </Card>

  <Card title="🎓 Student Discounts" icon="graduation-cap" href="mailto:students@cleftnotes.com" aria-label="Send email for student discount inquiry">
    **[students@cleftnotes.com](mailto:students@cleftnotes.com)**

    Get 50% off Cleft Plus with valid student verification
  </Card>
</CardGroup>

## Response Times

<Check>
  **All support emails get a response within 24 hours** (usually much faster!). Most emails get responses within 2-4 hours during business hours. We're bootstrapped founders who prioritize customer support.
</Check>

## Global Support 🌍

We're a small team spread across timezones—Jonathan's in Ireland, Justin's in Florida. Between us, we've got good coverage, but we know we can't be everywhere at once.

If you're in a timezone we don't cover well (hey Australia, hey Asia-Pacific 👋), just email us anyway. We'll get back to you as fast as humanly possible. Include your timezone in the email if it helps—we'll work around it.

## Before You Email

<Tabs>
  <Tab title="Quick Self-Help">
    **Try these first for instant answers:**

    * 🔍 [Search our FAQ](/user-guides/faq) - Most common questions covered
    * 📖 [Check User Guides](/user-guides/recording-voice-notes) - Step-by-step instructions
    * 🧑‍🏫 [Book free onboarding call](/user-guides/onboarding-call) - Get personalized help
    * 🔄 [Try refreshing Cleft](/user-guides/refresh) - Fixes many sync issues
  </Tab>

  <Tab title="What to Include">
    **Help us help you faster:**

    * 📱 **Device**: iPhone, iPad, or Mac + version
    * 🔢 **Cleft version**: Found in Settings → About
    * 🔍 **What happened**: Specific steps you took
    * 🎯 **Expected vs actual**: What you wanted vs what happened
    * 📷 **Screenshots**: If relevant (we love visual context!)
  </Tab>
</Tabs>

## Get Personalized Help

<Card title="🎯 Book Your Free Onboarding Call" icon="calendar" href="/user-guides/onboarding-call">
  **30-minute 1:1 session with our team**

  Perfect for getting set up, learning workflows, or discussing your specific use case. Completely free for all users.
</Card>

## Other Ways to Connect

<Card title="🔒 Privacy Questions" icon="shield-check" href="/user-guides/privacy">
  **Learn about our privacy-first approach**

  Understand how we protect your data and respect your privacy rights.
</Card>

## Data Rights & Privacy Requests

<Card title="🛡️ Exercise Your Data Rights" icon="user-shield" href="/user-guides/data-rights">
  **GDPR & CCPA Rights Available**

  Subject Access Requests, data deletion, correction, and more. Contact our Data Protection Officer for any privacy-related requests.
</Card>

<CardGroup cols={2}>
  <Card title="📋 Subject Access Request" icon="file-text" href="https://tally.so/r/mee2dx">
    Get a copy of all data we hold about you
  </Card>

  <Card title="🗑️ Delete My Data" icon="trash" href="mailto:dpo@cleftnotes.com?subject=Deletion Request">
    Request permanent account and data deletion
  </Card>
</CardGroup>

## Emergency Issues

For urgent problems affecting your ability to use Cleft:

<Warning>
  **Email [hello@cleftnotes.com](mailto:hello@cleftnotes.com) with subject: "URGENT"**

  We monitor this closely and will respond within hours, even outside business hours.
</Warning>

<Note>
  **We read every email personally.** Whether it's a bug report, feature idea, or just feedback about your experience - we genuinely want to hear from you.
</Note>