> ## Documentation Index
> Fetch the complete documentation index at: https://learn.cleftnotes.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Privacy & Data Security

> How Cleft protects and handles your data

<div className="mobile-friendly-container">
  ## Our Privacy Promise

  **At Cleft, your privacy is not just a priority; it is a key part of how we operate.** We help you keep your thoughts safe and private.

  <Check>
    **Key Commitments**:

    * We do not train on your data
    * We do not sell your data
    * We adhere to GDPR and CCPA standards
    * We maintain transparency about data handling
  </Check>

  <AccordionGroup>
    <Accordion title="Privacy Goals">
      Our service aims for:

      * Strong data management controls
      * Robust protection against unauthorized access
      * Consistent availability
      * Risk minimization
    </Accordion>

    <Accordion title="What Data We Collect">
      We collect and process:

      * Account information
      * Audio notes
      * Transcription data
      * Summary notes
      * Language preferences
      * Usage data
      * Device information
      * Communication records
    </Accordion>

    <Accordion title="How We Use Your Data">
      This information is used to:

      * Deliver and manage services
      * Improve user experience
      * Communicate with users
      * Ensure security
    </Accordion>
  </AccordionGroup>

  <Note>
    Using Cleft means you have checked to confirm you are okay with our [privacy policy](https://www.cleftnotes.com/privacy). You can always stop using Cleft if you disagree.
  </Note>

  ## Your Data Rights

  <AccordionGroup>
    <Accordion title="Data Ownership">
      You (our customer) own your data, including:

      * Prepared notes
      * Transcripts
      * Audio files
      * Generated summaries
    </Accordion>

    <Accordion title="Recording & Storage">
      * Voice recordings are captured and saved locally
      * Audio files are stored on your device for 1 hour
      * After 1 hour, files are securely stored on Cleft's servers
      * Download original audio files anytime
    </Accordion>

    <Accordion title="Transcription Process">
      * All transcription happens on your device using OpenAI's Whisper model
      * No audio is sent to external servers for transcription
      * Transcripts are stored locally and synced securely
    </Accordion>

    <Accordion title="AI Processing">
      * Only text (not audio) is processed by our AI systems
      * Custom instructions are processed securely
      * No data is used for model training
      * AI processing follows privacy-first principles
    </Accordion>
  </AccordionGroup>

  ## Features & Security

  <AccordionGroup>
    <Accordion title="Basic Plan Features">
      Free features include:

      * On-device transcription
      * End-to-end encryption
      * Local audio storage (1 hour)
      * Full data ownership
      * Manual data export
      * Custom AI processing
    </Accordion>

    <Accordion title="Plus Plan Additions">
      Additional features:

      * Everything in Basic
      * Extended recording time (30 min)
      * Advanced integrations
      * Priority support
    </Accordion>

    <Accordion title="Data Retention">
      Our retention policy:

      * All data kept for 2 years after last login
      * Includes notes, transcripts, and audio
      * Automatic deletion after retention period
      * Option for earlier deletion on request
    </Accordion>

    <Accordion title="Data Export Options">
      Export your data anytime:

      * Request export through Settings
      * Receive complete .zip file
      * Download individual audio files
      * Export specific notes
    </Accordion>
  </AccordionGroup>

  ## Privacy Controls

  <AccordionGroup>
    <Accordion title="Account Settings">
      * Secure email authentication
      * No password storage
      * Session management
      * Device authorization
    </Accordion>

    <Accordion title="Integration Permissions">
      * Granular app permissions
      * Selective sync options
      * Integration management
      * Access control
    </Accordion>

    <Accordion title="Data Management">
      * Export controls
      * Deletion requests
      * Storage preferences
      * Sync settings
    </Accordion>
  </AccordionGroup>

  ## Compliance & Support

  <AccordionGroup>
    <Accordion title="Standards We Follow">
      Cleft maintains compliance with:

      * GDPR (General Data Protection Regulation)
      * CCPA (California Consumer Privacy Act)
      * EU AI Act requirements
      * Industry security standards
    </Accordion>

    <Accordion title="Data Protection Officer">
      [Jonathan Cosgrove](https://www.linkedin.com/in/jonnycosgrove/)
      Founder, COO and Data Protection Officer

      Contact: [DPO@Cleftnotes.com](mailto:DPO@Cleftnotes.com)
    </Accordion>

    <Accordion title="Data Requests">
      **Data Portability**
      Email [hello@cleftnotes.com](mailto:hello@cleftnotes.com)

      **Subject Access Request**
      Submit through our [SAR form](https://tally.so/r/mee2dx)
    </Accordion>
  </AccordionGroup>

  ## Updates & Vendors

  <AccordionGroup>
    <Accordion title="Privacy Policy Updates">
      **Version 1.2 - September 18, 2024**

      * Updated privacy policy language
      * Standalone Cookie Policy
      * Added vendor documentation

      **Version 1.1 - February 22, 2024**

      * Revised for product features
      * Added SAR form
      * Public release alignment

      **Version 1.0 - December 27, 2023**

      * Initial privacy policy
      * Data protection standards
      * Handling procedures
    </Accordion>

    <Accordion title="Cloud & Infrastructure">
      * **Amazon Web Services (AWS)**: Cloud infrastructure
      * **Amazon SES**: System emails
    </Accordion>

    <Accordion title="AI & Development">
      * **OpenAI**: Primary LLM provider
      * **Groq**: Backup LLM provider
      * **Anthropic**: Additional LLM provider
      * **Apple**: iOS development
    </Accordion>

    <Accordion title="Design & Documentation">
      * **Figma**: Product design
      * **GitBook**: Documentation
      * **SoFriendly**: Design partners
      * **Screen Studio**: Video creation
    </Accordion>

    <Accordion title="Business Tools">
      * **GitHub**: Code repository
      * **Google Workspace**: Collaboration
      * **Slack**: Team communication
      * **Stripe**: Payments
      * **RevenueCat**: Subscriptions
    </Accordion>

    <Accordion title="Analytics & Marketing">
      * **Fathom**: Privacy-focused analytics
      * **Hubspot**: Customer management
      * **Mailerlite**: Email communications
      * **Social Media**: Various platforms
    </Accordion>
  </AccordionGroup>

  <Note>
    View our complete [Privacy Policy](https://www.cleftnotes.com/privacy) and [Terms of Service](https://www.cleftnotes.com/terms) on our website.
  </Note>
</div>