> ## Documentation Index
> Fetch the complete documentation index at: https://learn.cleftnotes.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Restore Your Account & Purchases

> How to restore your Cleft Plus subscription, recover purchases, and regain access to premium features

<Note>
  Lost access to Plus features? Follow this guide to restore your subscription and purchases.
</Note>

## Quick Video Guide

<div style={{ display: 'flex', flexDirection: 'column', alignItems: 'center', margin: '2rem 0' }}>
  <iframe width="560" height="315" src="https://www.youtube.com/embed/fp8aadq9hds" title="How to restore your Cleft Plus subscription" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen />

  <p style={{ marginTop: '1rem', fontSize: '0.9rem', color: 'var(--text-secondary)' }}>
    Watch how to restore your Cleft Plus subscription
  </p>
</div>

## Step-by-Step Instructions

<Steps>
  <Step title="Open Settings">
    Navigate to Settings in Cleft by clicking the gear icon ⚙️ or pressing `⌘ + ,`
  </Step>

  <Step title="Manage Subscription">
    Look for the "Manage Subscription" section in your account settings
  </Step>

  <Step title="Upgrade Subscription">
    Select "Upgrade Subscription" to view available plans
  </Step>

  <Step title="Restore Purchases">
    Click "Restore Purchases" to reactivate your existing subscription
  </Step>
</Steps>

## Common Scenarios

<AccordionGroup>
  <Accordion title="New Device Setup">
    If you've just got a new device:

    1. Install Cleft from the App Store
    2. Sign in with your email
    3. Follow the restore steps above
  </Accordion>

  <Accordion title="After App Reinstall">
    If you've reinstalled Cleft:

    1. Sign in with your original email
    2. Go to Settings > Manage Subscription
    3. Click "Restore Purchases"
  </Accordion>

  <Accordion title="Lost Plus Features">
    If your Plus features suddenly disappeared:

    1. Check your subscription status in Settings
    2. Verify your login email matches your subscription
    3. Use "Restore Purchases" to reactivate
  </Accordion>

  <Accordion title="Subscription Renewal Issues">
    If your subscription didn't auto-renew:

    1. Check your payment method is up to date
    2. Verify subscription status in App Store
    3. Use "Restore Purchases" in Cleft
  </Accordion>
</AccordionGroup>

## Troubleshooting

<CardGroup cols={2}>
  <Card title="Still Can't Access Plus?" icon="question">
    * Verify you're signed in with the correct email
    * Check App Store subscription status
    * Ensure payment method is valid
    * Try signing out and back in
  </Card>

  <Card title="Need More Help?" icon="headset">
    Contact our support team:

    * Email: [hello@cleftnotes.com](mailto:hello@cleftnotes.com)
    * Include your account email
    * Mention any error messages
    * We'll respond within 24 hours
  </Card>
</CardGroup>

<Note>
  Having a different issue? Check our [FAQ](/user-guides/faq) or email [hello@cleftnotes.com](mailto:hello@cleftnotes.com) for direct support.
</Note>