> ## Documentation Index
> Fetch the complete documentation index at: https://learn.cleftnotes.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Get help with Cleft - comprehensive support resources, accessibility assistance, and community connections

<div role="navigation" aria-label="Support page navigation">
  <a href="#%F0%9F%86%98-getting-help">Skip to Getting Help</a>
</div>

## We're Here to Help 🤝

Every support request is handled personally by our founders. Whether you need technical help, have accessibility questions, or just want to share feedback - we're here for you.

<Callout emoji="💝" type="default">
  **Personal Touch**: All support emails are read by Jonathan or Justin personally. We're a small team that genuinely cares about your success with Cleft.
</Callout>

## 🆘 Getting Help

* **[Quick Answers](/user-guides/faq)** - FAQ & troubleshooting, common questions, quick fixes, and step-by-step solutions
* **[Contact Support](/user-guides/contact-support)** - Email & direct help, personal support from our team with 24-hour response guarantee
* **[Onboarding Call](/user-guides/onboarding-call)** - Free personal session, 30-minute 1:1 setup help from the Cleft team

## 🔐 Account & Billing

<Card title="Account Setup" icon="user-plus" href="/user-guides/account-setup" aria-label="Set up your Cleft account">
  **Getting Started**

  Create account, sync devices, and initial configuration
</Card>

<Card title="Restore Purchases" icon="refresh" href="/user-guides/restore-account-and-purchases" aria-label="Restore your purchases and subscription">
  **Subscription Help**

  Restore Plus features, manage billing, and transfer accounts
</Card>

## 🛡️ Privacy & Security

<Card title="Privacy Guide" icon="shield-check" href="/user-guides/privacy" aria-label="Learn about Cleft's privacy practices">
  **Privacy Protection**

  How we protect your data and thoughts
</Card>

<Card title="Your Data Rights" icon="scale-balanced" href="/user-guides/data-rights" aria-label="Understand your data rights under GDPR and CCPA">
  **GDPR & CCPA Rights**

  Access, export, and delete your data
</Card>

## 🌐 Accessibility Support

<Info>
  **Accessibility Commitment**: Cleft is committed to digital accessibility and EU Accessibility Act compliance (WCAG 2.1 AA standards). We continuously work to improve accessibility for all users.
</Info>

### Need Accessibility Help?

* **Technical Issues**: Email [hello@cleftnotes.com](mailto:hello@cleftnotes.com?subject=Accessibility%20Support) with "Accessibility Support" in the subject
* **Screen Reader Issues**: Include your screen reader software and version in your message
* **Keyboard Navigation**: Report any navigation issues for keyboard-only users
* **Alternative Formats**: Request documentation in alternative formats

### Accessibility Features

* **Screen Reader Support**\
  Full compatibility with NVDA, JAWS, VoiceOver, and other screen readers

* **Keyboard Navigation**\
  Complete keyboard navigation support with visible focus indicators

* **Voice Commands**\
  Built-in voice control and dictation compatibility

* **High Contrast**\
  Support for high contrast modes and custom color schemes

## 📞 Emergency Support

For urgent issues affecting business operations:

<Warning>
  **Business Critical Issues**: Include "URGENT" in your email subject. We monitor these 24/7 and respond immediately.
</Warning>

## 🔗 Community & Learning

Connect with other users and stay updated:

<Card title="Community" icon="users" href="/community" aria-label="Join the Cleft community">
  **User Community**

  Connect with other voice-first thinkers
</Card>

<Card title="Speak Easy Podcast" icon="podcast" href="/resources/speak-easy-podcast" aria-label="Listen to our podcast">
  **Podcast & Stories**

  Insights from founders and power users
</Card>

***

<Check>
  **Response Guarantee**: We respond to all support emails within 24 hours, usually much faster. Every message gets a personal response from our team.
</Check>