Restore Your Account & Purchases
How to restore your Cleft Plus subscription, recover purchases, and regain access to premium features
Lost access to Plus features? Follow this guide to restore your subscription and purchases.
Quick Video Guide
Watch how to restore your Cleft Plus subscription
Step-by-Step Instructions
1
Open Settings
Navigate to Settings in Cleft by clicking the gear icon ⚙️ or pressing
⌘ + ,2
Manage Subscription
Look for the “Manage Subscription” section in your account settings
3
Upgrade Subscription
Select “Upgrade Subscription” to view available plans
4
Restore Purchases
Click “Restore Purchases” to reactivate your existing subscription
Common Scenarios
New Device Setup
New Device Setup
If you’ve just got a new device:
- Install Cleft from the App Store
- Sign in with your email
- Follow the restore steps above
After App Reinstall
After App Reinstall
If you’ve reinstalled Cleft:
- Sign in with your original email
- Go to Settings > Manage Subscription
- Click “Restore Purchases”
Lost Plus Features
Lost Plus Features
If your Plus features suddenly disappeared:
- Check your subscription status in Settings
- Verify your login email matches your subscription
- Use “Restore Purchases” to reactivate
Subscription Renewal Issues
Subscription Renewal Issues
If your subscription didn’t auto-renew:
- Check your payment method is up to date
- Verify subscription status in App Store
- Use “Restore Purchases” in Cleft
Troubleshooting
Still Can't Access Plus?
- Verify you’re signed in with the correct email
- Check App Store subscription status
- Ensure payment method is valid
- Try signing out and back in
Need More Help?
Contact our support team:
- Email: [email protected]
- Include your account email
- Mention any error messages
- We’ll respond within 24 hours
Having a different issue? Check our FAQ or email [email protected] for direct support.