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Lost access to Plus features? Follow this guide to restore your subscription and purchases.

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Quick Video Guide

Watch how to restore your Cleft Plus subscription

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Step-by-Step Instructions

1

Open Settings

Navigate to Settings in Cleft by clicking the gear icon ⚙️ or pressing ⌘ + ,
2

Manage Subscription

Look for the “Manage Subscription” section in your account settings
3

Upgrade Subscription

Select “Upgrade Subscription” to view available plans
4

Restore Purchases

Click “Restore Purchases” to reactivate your existing subscription

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Common Scenarios

If you’ve just got a new device:
  1. Install Cleft from the App Store
  2. Sign in with your email
  3. Follow the restore steps above
If you’ve reinstalled Cleft:
  1. Sign in with your original email
  2. Go to Settings > Manage Subscription
  3. Click “Restore Purchases”
If your Plus features suddenly disappeared:
  1. Check your subscription status in Settings
  2. Verify your login email matches your subscription
  3. Use “Restore Purchases” to reactivate
If your subscription didn’t auto-renew:
  1. Check your payment method is up to date
  2. Verify subscription status in App Store
  3. Use “Restore Purchases” in Cleft

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Troubleshooting

Still Can't Access Plus?

  • Verify you’re signed in with the correct email
  • Check App Store subscription status
  • Ensure payment method is valid
  • Try signing out and back in

Need More Help?

Contact our support team:
  • Email: [email protected]
  • Include your account email
  • Mention any error messages
  • We’ll respond within 24 hours
Having a different issue? Check our FAQ or email [email protected] for direct support.
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