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We’re Here to Help

Personal Touch: Every support email is read by Jonathan or Justin personally. We’re a small team that genuinely cares about helping you succeed with Cleft.

📧 General Support

hello@cleftnotes.comQuestions, technical issues, feature requests, or just saying hello

🎓 Student Discounts

students@cleftnotes.comGet 50% off Cleft Plus with valid student verification

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Response Times

All support emails get a response within 24 hours (usually much faster!). Most emails get responses within 2-4 hours during business hours. We’re bootstrapped founders who prioritize customer support.

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Global Support 🌍

We’re a small team spread across timezones (Jonathan’s in Ireland, Justin’s in Florida). Between us, we’ve got good coverage, but we know we can’t be everywhere at once. If you’re in a timezone we don’t cover well (hey Australia, hey Asia-Pacific 👋), just email us anyway. We’ll get back to you as fast as humanly possible. Include your timezone in the email if it helps. We’ll work around it.

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Before You Email

Try these first for instant answers:

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Get Personalized Help

🎯 Book Your Free Onboarding Call

30-minute 1:1 session with our teamPerfect for getting set up, learning workflows, or discussing your specific use case. Completely free for all users.

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Other Ways to Connect

🔒 Privacy Questions

Learn about our privacy-first approachUnderstand how we protect your data and respect your privacy rights.

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Data Rights & Privacy Requests

🛡️ Exercise Your Data Rights

GDPR & CCPA Rights AvailableSubject Access Requests, data deletion, correction, and more. Contact our Data Protection Officer for any privacy-related requests.

📋 Subject Access Request

Get a copy of all data we hold about you

🗑️ Delete My Data

Request permanent account and data deletion

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Emergency Issues

For urgent problems affecting your ability to use Cleft:
Email hello@cleftnotes.com with subject: “URGENT”We monitor this closely and will respond within hours, even outside business hours.
We read every email personally. Whether it’s a bug report, feature idea, or just feedback about your experience - we genuinely want to hear from you.