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Our Privacy Promise

At Cleft, your privacy is not just a priority; it is a key part of how we operate. We help you keep your thoughts safe and private.
Key Commitments:
  • We do not train on your data
  • We do not sell your data
  • We adhere to GDPR and CCPA standards
  • We maintain transparency about data handling
Our service aims for:
  • Strong data management controls
  • Robust protection against unauthorized access
  • Consistent availability
  • Risk minimization
We collect and process:
  • Account information
  • Audio notes
  • Transcription data
  • Summary notes
  • Language preferences
  • Usage data
  • Device information
  • Communication records
This information is used to:
  • Deliver and manage services
  • Improve user experience
  • Communicate with users
  • Ensure security
Using Cleft means you have checked to confirm you are okay with our privacy policy. You can always stop using Cleft if you disagree.

Your Data Rights

You (our customer) own your data, including:
  • Prepared notes
  • Transcripts
  • Audio files
  • Generated summaries
  • Voice recordings are captured and saved locally
  • Audio files are stored on your device for 1 hour
  • After 1 hour, files are securely stored on Cleft’s servers
  • Download original audio files anytime
  • All transcription happens on your device using OpenAI’s Whisper model
  • No audio is sent to external servers for transcription
  • Transcripts are stored locally and synced securely
  • Only text (not audio) is processed by our AI systems
  • Custom instructions are processed securely
  • No data is used for model training
  • AI processing follows privacy-first principles

Features & Security

Free features include:
  • On-device transcription
  • End-to-end encryption
  • Local audio storage (1 hour)
  • Full data ownership
  • Manual data export
  • Custom AI processing
Additional features:
  • Everything in Basic
  • Extended recording time (30 min)
  • Advanced integrations
  • Priority support
Our retention policy:
  • All data kept for 2 years after last login
  • Includes notes, transcripts, and audio
  • Automatic deletion after retention period
  • Option for earlier deletion on request
Export your data anytime:
  • Request export through Settings
  • Receive complete .zip file
  • Download individual audio files
  • Export specific notes

Privacy Controls

  • Secure email authentication
  • No password storage
  • Session management
  • Device authorization
  • Granular app permissions
  • Selective sync options
  • Integration management
  • Access control
  • Export controls
  • Deletion requests
  • Storage preferences
  • Sync settings

Compliance & Support

Cleft maintains compliance with:
  • GDPR (General Data Protection Regulation)
  • CCPA (California Consumer Privacy Act)
  • EU AI Act requirements
  • Industry security standards
Jonny Cosgrove Founder, COO and Data Protection OfficerContact: [email protected]
Data Portability Email [email protected]Subject Access Request Submit through our SAR form

Updates & Vendors

Version 1.2 - September 18, 2024
  • Updated privacy policy language
  • Standalone Cookie Policy
  • Added vendor documentation
Version 1.1 - February 22, 2024
  • Revised for product features
  • Added SAR form
  • Public release alignment
Version 1.0 - December 27, 2023
  • Initial privacy policy
  • Data protection standards
  • Handling procedures
  • Amazon Web Services (AWS): Cloud infrastructure
  • Amazon SES: System emails
  • OpenAI: Primary LLM provider
  • Groq: Backup LLM provider
  • Anthropic: Additional LLM provider
  • Apple: iOS development
  • Figma: Product design
  • GitBook: Documentation
  • SoFriendly: Design partners
  • Screen Studio: Video creation
  • GitHub: Code repository
  • Google Workspace: Collaboration
  • Slack: Team communication
  • Stripe: Payments
  • RevenueCat: Subscriptions
  • Fathom: Privacy-focused analytics
  • Hubspot: Customer management
  • Mailerlite: Email communications
  • Social Media: Various platforms
View our complete Privacy Policy and Terms of Service on our website.