Last Updated: September 10, 2025
Effective: September 10, 2025

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Our Commitment to Accessibility

Cleft is committed to ensuring digital accessibility for people with disabilities. We continually improve the user experience for everyone and apply relevant accessibility standards to provide equal access and opportunity to all users.
EU Accessibility Act Compliance: We are actively compliant with EU Accessibility Act requirements, which became fully enforceable on June 28, 2025, through compliance with WCAG 2.1 AA standards.
Cleft 2.0 Enhanced Accessibility: Major accessibility improvements are coming in Cleft 2.0 (November 2025), including enhanced screen reader support, improved VoiceOver integration, and additional assistive technology features designed specifically for users with diverse accessibility needs.

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Conformance Status

Our documentation and digital services conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines explain how to make web content accessible to people with a wide array of disabilities.

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Accessibility Features

Our documentation includes the following accessibility features:
  • ✅ Skip navigation links for keyboard users
  • ✅ Logical heading hierarchy (H1, H2, H3)
  • ✅ Descriptive page titles and link text
  • ✅ Consistent navigation structure
  • ✅ Keyboard navigation support

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Visual & Design

  • ✅ High contrast color schemes available
  • ✅ Text can be resized up to 200% without loss of functionality
  • ✅ Color is not used as the sole means of conveying information
  • ✅ Focus indicators visible for keyboard navigation
  • ✅ Sufficient color contrast ratios (4.5:1 for normal text)

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Content & Media

  • ✅ Alternative text for images
  • ✅ Captions and transcripts for video content
  • ✅ Clear and simple language
  • ✅ Consistent identification of UI components

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Technical

  • ✅ Compatible with screen readers (NVDA, JAWS, VoiceOver)
  • ✅ Works without JavaScript enabled
  • ✅ Responsive design for mobile accessibility
  • ✅ Valid HTML and semantic markup

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Known Issues & Workarounds

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Workarounds Available

  • PDF Documents: Contact us at [email protected] for alternative formats
  • Complex Images: Detailed descriptions available upon request
  • Video Content: Full transcripts provided for all video content

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Testing & Validation

We regularly test our accessibility using:

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Automated Testing

  • WAVE Web Accessibility Evaluator
  • axe-core accessibility engine
  • Lighthouse accessibility audits
  • Color contrast analyzers

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Manual Testing

  • Keyboard-only navigation testing
  • Screen reader testing (NVDA, JAWS, VoiceOver)
  • High contrast mode testing
  • Mobile accessibility testing
  • User testing with assistive technology users

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Standards Compliance

  • WCAG 2.1 AA - Web Content Accessibility Guidelines
  • EN 301 549 - European Standard for ICT Accessibility
  • Section 508 - U.S. Federal Accessibility Standards
  • EU Accessibility Act - European Union accessibility legislation

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Get Accessibility Help

If you encounter any accessibility barriers while using our documentation or services, please contact us:

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Accessibility Support Team

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When Contacting Us, Please Include:

  • Description of the accessibility barrier you encountered
  • URL of the page where you found the issue
  • Assistive Technology you were using (if applicable)
  • Browser and operating system information
  • Suggested solution (if you have one)

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Alternative Formats

We can provide information in alternative formats upon request:
  • Large print documents
  • Audio recordings
  • Plain text versions
  • Simplified language versions
  • Screen reader optimized formats

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Feedback & Complaints

Your feedback helps us improve accessibility for everyone:

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Feedback Process

  1. Report Issues: Use any of the contact methods above
  2. Investigation: We investigate all accessibility concerns within 5 business days
  3. Response: We provide a detailed response within 10 business days
  4. Resolution: We work to resolve issues as quickly as possible
  5. Follow-up: We follow up to ensure the solution meets your needs

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Complaints Procedure

If you’re not satisfied with our response to an accessibility concern:
  1. Contact our Data Protection Officer: [email protected]
  2. Include details of your original concern and our response
  3. We will review and respond within 14 business days
  4. If still unresolved, contact relevant regulatory authorities in your jurisdiction

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Regulatory Information

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EU Accessibility Act Compliance

  • Enforcement Date: June 28, 2025 (now in effect)
  • Applicable Standards: EN 301 549 v3.2.1 (incorporating WCAG 2.1 AA)
  • Scope: All digital services including documentation, apps, and websites
  • Status: Actively compliant with WCAG 2.1 AA standards

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Data Protection & Privacy

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Technical Specifications

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Supported Assistive Technologies

  • Screen Readers: NVDA, JAWS, VoiceOver, TalkBack
  • Voice Control: Dragon NaturallySpeaking, Windows Speech Recognition
  • Keyboard Navigation: Full keyboard support, custom shortcuts
  • Magnification: Compatible with all major screen magnifiers
  • High Contrast: Windows High Contrast, macOS Increase Contrast

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Browser Compatibility

Our accessibility features work with:
  • Chrome (latest 2 versions)
  • Firefox (latest 2 versions)
  • Safari (latest 2 versions)
  • Edge (latest 2 versions)
  • Mobile browsers on iOS and Android

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Continuous Improvement

We are committed to continuously improving accessibility:

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Regular Reviews

  • Monthly: Accessibility audits of new and updated content
  • Quarterly: Comprehensive site-wide accessibility review
  • Annually: Third-party accessibility assessment
  • Ongoing: User feedback incorporation and testing

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Staff Training

  • All team members receive accessibility training
  • Regular updates on accessibility best practices
  • User empathy training with assistive technology simulation
  • Legal and regulatory compliance training

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Accessibility Roadmap

We are continuously working to improve accessibility across all our services:

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Documentation Improvements (Target: March 2025)

  • ARIA Labels: Adding comprehensive ARIA labels to all interactive elements
  • Form Accessibility: Ensuring all forms have proper labels and error handling
  • Focus Management: Improving focus management in dynamic content areas

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Cleft 2.0 App Features (Target: November 2025)

  • Enhanced Screen Reader Support: Native integration with NVDA, JAWS, and VoiceOver
  • Voice Control Features: Advanced voice navigation and command options
  • Customizable Accessibility: User-configurable accessibility preferences and settings
  • High Contrast Themes: Multiple high-contrast theme options built into the app

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Additional Resources