Privacy & Data Security
How Cleft protects and handles your data
Our Privacy Promise
At Cleft, your privacy isn’t just a priority; it is a key part of how we operate. We help you keep your thoughts safe and private.
Key Commitments:
- We do not train on your data
- We do not sell your data
- We adhere to GDPR and CCPA standards
- We maintain transparency about data handling
Privacy Goals
Privacy Goals
Our service aims for:
- Strong data management controls
- Robust protection against unauthorized access
- Consistent availability
- Risk minimization
What Data We Collect
What Data We Collect
We collect and process:
- Account information
- Audio notes
- Transcription data
- Summary notes
- Language preferences
- Usage data
- Device information
- Communication records
How We Use Your Data
How We Use Your Data
This information is used to:
- Deliver and manage services
- Improve user experience
- Communicate with users
- Ensure security
Using Cleft means you have checked to confirm you are okay with our privacy policy. You can always stop using Cleft if you disagree.
Your Data Rights
Data Ownership
Data Ownership
You (our customer) own your data, including:
- Prepared notes
- Transcripts
- Audio files
- Generated summaries
Recording & Storage
Recording & Storage
- Voice recordings are captured and saved locally
- Audio files are stored on your device for 1 hour
- After 1 hour, files are securely stored on Cleft’s servers
- Download original audio files anytime
Transcription Process
Transcription Process
- All transcription happens on your device using OpenAI’s Whisper model
- No audio is sent to external servers for transcription
- Transcripts are stored locally and synced securely
AI Processing
AI Processing
- Only text (not audio) is processed by our AI systems
- Custom instructions are processed securely
- No data is used for model training
- AI processing follows privacy-first principles
Features & Security
Basic Plan Features
Basic Plan Features
Free features include:
- On-device transcription
- End-to-end encryption
- Local audio storage (1 hour)
- Full data ownership
- Manual data export
- Custom AI processing
Plus Plan Additions
Plus Plan Additions
Additional features:
- Everything in Basic
- Extended recording time (30 min)
- Advanced integrations
- Priority support
Data Retention
Data Retention
Our retention policy:
- All data kept for 2 years after last login
- Includes notes, transcripts, and audio
- Automatic deletion after retention period
- Option for earlier deletion on request
Data Export Options
Data Export Options
Export your data anytime:
- Request export through Settings
- Receive complete .zip file
- Download individual audio files
- Export specific notes
Privacy Controls
Account Settings
Account Settings
- Secure email authentication
- No password storage
- Session management
- Device authorization
Integration Permissions
Integration Permissions
- Granular app permissions
- Selective sync options
- Integration management
- Access control
Data Management
Data Management
- Export controls
- Deletion requests
- Storage preferences
- Sync settings
Compliance & Support
Standards We Follow
Standards We Follow
Cleft maintains compliance with:
- GDPR (General Data Protection Regulation)
- CCPA (California Consumer Privacy Act)
- EU AI Act requirements
- Industry security standards
Data Protection Officer
Data Protection Officer
Jonny Cosgrove Founder, COO and Data Protection Officer
Contact: [email protected]
Data Requests
Data Requests
Data Portability Email [email protected]
Subject Access Request Submit through our SAR form
Updates & Vendors
Privacy Policy Updates
Privacy Policy Updates
Version 1.2 - September 18, 2024
- Updated privacy policy language
- Standalone Cookie Policy
- Added vendor documentation
Version 1.1 - February 22, 2024
- Revised for product features
- Added SAR form
- Public release alignment
Version 1.0 - December 27, 2023
- Initial privacy policy
- Data protection standards
- Handling procedures
Cloud & Infrastructure
Cloud & Infrastructure
- Amazon Web Services (AWS): Cloud infrastructure
- Amazon SES: System emails
AI & Development
AI & Development
- OpenAI: Primary LLM provider
- Groq: Backup LLM provider
- Anthropic: Additional LLM provider
- Apple: iOS development
Design & Documentation
Design & Documentation
- Figma: Product design
- GitBook: Documentation
- SoFriendly: Design partners
- Screen Studio: Video creation
Business Tools
Business Tools
- GitHub: Code repository
- Google Workspace: Collaboration
- Slack: Team communication
- Stripe: Payments
- RevenueCat: Subscriptions
Analytics & Marketing
Analytics & Marketing
- Fathom: Privacy-focused analytics
- Hubspot: Customer management
- Mailerlite: Email communications
- Social Media: Various platforms
View our complete Privacy Policy and Terms of Service on our website.